Change a tenant’s contact information
Update a tenant’s contact record and check who manages their portal email.
On this page
Step 1: Open the tenant profile
Go to Tenants, select the person and choose Edit beside their contact information.
Step 2: Check the email field
Before portal setup, you can update Email. After setup, it is read-only and says The tenant manages their portal email. First name, Last name and Phone remain editable.
Step 3: Save the correct details
Enter the corrected information and choose Save. If the page says the details changed while it was open, reload and check the latest values before saving again.
Step 4: Review invitations separately
If the person still needs portal access, use the invitation action on their profile after correcting their email. Saving contact details does not send another invitation.
When the tenant manages their account
Ask a tenant who can sign in to manage their portal email from their account settings. If they cannot access the account, use account recovery or contact Support. Do not create a second tenant to work around a sign-in problem.
Check signing requests and agreements
A contact change does not rewrite a signed agreement. Review any active signature request separately and use its correction or cancellation flow when the recipient is wrong.
Check signer information again when preparing an addendum or a new lease. Do not assume a profile edit updated an existing document.
Check the result
- The tenant profile shows the saved contact details.
FAQs
Why is Email read-only?
The tenant has set up their portal account and manages that email. The landlord contact editor cannot change it.
Can I still edit other information?
Yes. Rentari keeps First name, Last name and Phone editable on the contact record. These controls do not change portal credentials.
Will changing an email resend the invitation?
No. Save the correction, then use the separate invitation action when needed.
What if the email is already in use?
Check for the existing account or tenant. If the conflict remains, contact Support rather than adding a duplicate.
Can this screen change the tenant’s password?
No. The tenant uses account recovery to manage access.
Will a signed lease or payment history change?
No. Editing contact details does not rewrite signed documents or completed payment records.
Can I store two portal emails here?
The contact editor has one Email field. Use the tenant’s intended account email.