Reset a forgotten password
Request a reset link, choose a new password and sign in again.
On this page
Use the email associated with your Rentari account, application or invitation. Keep that inbox available.
Request a reset link
- Open Rentari sign-in. Enter your Email address and choose Continue.
- Choose Forgot password? at the password step.
- On Reset your password, select Email. Enter your Email address and choose Send reset link.
- Check your inbox and spam folder for the Rentari reset email.
Choose a new password
- Open the reset link in the email.
- On Create New Password, enter New password and Confirm password.
- Use at least eight characters and at least three of: lowercase letters, uppercase letters, numbers and special characters.
- Choose Update password. After Password updated successfully. Please log in., sign in with the new password.
Recover with a saved phone
Choose Text message on Reset your password. Enter your saved US Mobile phone and choose Send code.
Enter the 6-digit SMS code and New password, then choose Update password. If the text does not arrive, also check your account email.
Use email recovery or contact support if you cannot access the saved phone.
If this is your first password
In the renter sign-in flow, choose First time? Set your password. Follow the Email or Text message steps shown.
For an invitation, use your own invited email. If you already have a Rentari account, sign in with it. Ask the sender to resend a missing or expired invitation.
Troubleshooting
| Problem | What to do |
|---|---|
| No reset email | Check the address, spam, inbox filters and mailbox space. A request confirmation does not prove an account was found or a message delivered. |
| Invalid or expired link | Choose Request a new reset link and use a fresh email. |
| Passwords do not match | Enter the same new password in both fields. |
| Password requirements are not met | Follow the checklist on the reset form. |
| Invalid or expired code | Request a new code for the saved phone. Follow any waiting period shown. |
| Too many requests | Wait for the interval shown before trying again. |
| The page does not load correctly | Reload once and check your connection. Follow the browser troubleshooting guide if needed. |
| Account is missing or blocked | Contact support with the account email and error. A reset does not restore deleted accounts or remove access blocks. |
Check the result
- The password changes after successful recovery. Sign in again and check that the expected account opens.
FAQs
Does resetting my password sign me in automatically?
The email-reset flow returns you to sign-in. Use the new password and complete any verification prompt.
Can I reset my password on my phone?
Open the Rentari recovery page in your phone browser. If you start in an app, follow its recovery prompts; labels may differ.
What if I used Google or Apple?
Use the same provider identity where available, or recover the password using the email associated with that Rentari account.
What can I send support?
Send the account email and exact error. Never send passwords, codes or reset links.