Find a rent deposit missing from your bank
Check the payment, its payout status and the bank destination.
On this page
Select the correct renter and rental. A tenant's payment confirmation does not by itself confirm a bank deposit.
Step 1: Check the payment
Open Payments > Charges, find the payment and open Payment details when offered. Read its status and payment reference. A recorded outside payment does not have a Rentari bank payout.
Step 2: Check the payout
Review Funds clear in Stripe and Payout to your bank when available. Compare the amount, dates and destination with your bank account. An estimate is not a guaranteed arrival date.
Step 3: Review the next step
Read any verification, failed payout or cancellation message. Check the destination linked to that payment; changing a default does not move a processing payment.
Step 4: Get help if it is unresolved
If the payout appears completed but is missing, ask your bank to check the deposit and contact Rentari support with the payment reference, amount and dates. Do not request another rent payment just because a payout is delayed.
Find the unresolved stage
Clearing, verification, reviews, weekends and bank processing can affect arrival. Use the current payment details rather than a fixed number of days.
| Status or stage | What to check |
|---|---|
| Processing | The payment is still being processed. |
| In transit | An online payment exists without a completed bank payout. |
| Deposited | The recorded payout is paid; compare it with the bank's posted deposits. |
| Deposit failed or Deposit canceled | Read the payout issue and follow the offered recovery guidance. |
| Paid outside Rentari | Check how you received the money; this record does not create a payout. |
Check the result
- You can identify whether the unresolved stage is collection, payout or bank posting.
FAQs
Is the expected deposit date guaranteed?
No. It is an estimate and can change while the payment or payout is reviewed.
Should the tenant pay again?
Do not request a duplicate payment solely because your bank deposit is delayed. First check whether the original payment succeeded, failed or was returned.
Will changing banks move this payout?
Do not assume so. Review the destination saved for the original payment.
Why are payout stages not applicable?
An outside payment recorded by the landlord did not pass through the online payment provider. Check your original receipt or bank record.