Help an applicant with a screening report error
Find the right correction process for a disputed report item.
On this page
Identify the report provider and the item being disputed.
Keep sensitive identity information and documents in the provider’s secure process.
Step 1: Identify the type of error
An application answer, an unfinished identity check and a record in a completed report need different help. Note the section and the information the applicant believes is wrong.
Step 2: Find the provider’s instructions
The applicant should use the provider named on their report or verification result to request a copy and start a dispute. Contact Rentari support if the source or access instructions are missing.
Step 3: Provide evidence securely
The provider explains which records or identification it needs. The applicant should follow those secure instructions and retain the case reference. Do not collect sensitive documents through ordinary email or chat.
Step 4: Follow the provider’s outcome
The applicant should review the investigation response and any revised report. A dispute does not guarantee removal. Rentari cannot rewrite a provider’s findings or promise the outcome.
A record may belong to someone else
The applicant should identify the disputed account or record and ask its provider to investigate. A similar name or other possible match does not by itself confirm ownership. Use the provider’s secure process for suspected identity theft as well.
Income or document-review errors
Check the source of that result. Income verification and document review may come from a different provider than credit or background information. Send the correction request to the source that produced the result.
Application corrections and report copies
Correcting an application answer does not correct a completed provider report. Use the application-correction guide for submitted answers and the screening-completion guide for identity problems.
Do not forward or reproduce a private report as a substitute for the applicant’s copy request. Direct the applicant to their available access or provider copy process.
Check the result
- The applicant knows which source to contact and how to keep correction information secure.
FAQs
Can a landlord correct the report or file the dispute?
The provider controls its report. The applicant should initiate the dispute and ask the provider about any authorized-representative process.
Will a disputed record be removed?
That depends on the provider’s investigation. Follow its response and correction options; removal is not guaranteed.
Should I order another report to fix an error?
Resolve the source information and existing request first. A new order does not itself correct a disputed item.