View documents in your renter portal
Open a shared file and check its name, date and status.
On this page
Step 1: Find the document
Open Documents. Look under From your landlord, where the heading may show their name. Your uploads contains files you added yourself.
Step 2: Check and open it
Check the file name, date and status, then select Open. The viewer offers Download and Back. Opening or downloading does not sign a document.
Step 3: Ask about missing files
If a file is missing, refresh Documents and check your account email. Use Ask for documents or contact your landlord with the file name. For a missing lease, check the original signing invitation and ask which signatures remain.
Check the result
- You can identify the intended document and its status, or ask the landlord for missing access.
FAQs
Can I see every file the landlord keeps?
No. The portal shows files shared with or assigned to your account. Internal landlord documents do not appear automatically.
Where is the completed lease?
Check the document status and the original signing request. An unsigned draft, a downloaded file and a fully signed agreement are different records.
Is Rules at a glance the lease itself?
No. It is an automatic reading aid when available. Read the signed document for the actual terms.
What if the file is incorrect or incomplete?
Tell your landlord which file and version are affected and ask them to share the correct one.