Resolve a screening report error as a renter
Check your details, follow the existing verification request and use the right recovery path.
On this page
Step 1: Check your name and address
Review your legal name, including any middle name, and your address details. Include the apartment or unit where requested. Use accurate current and previous addresses.
Step 2: Continue the existing request
Open its secure invitation or the screening action associated with My applications. Read the consent and enter any requested identity, income or employment details in that secure flow.
Step 3: Complete identity verification
Answer any questions the provider presents yourself. If verification stops, keep the message and follow the recovery instructions on that request. Check its status before starting again.
Check the result
- You know whether the request needs identity recovery, technical help or a report correction.
FAQs
Can I use an ITIN instead of an SSN?
Check the identification options in your screening request. The provider decides which identifiers it accepts.
What if I have neither an SSN nor an ITIN?
Contact the leasing team before continuing. Ask about an accepted alternative; a completed application does not guarantee that a report can be produced.
Will screening affect my credit score?
Read the provider’s credit inquiry disclosure before giving consent. Do not assume every screening request uses the same inquiry type.
What if my identity cannot be verified?
Recheck your name and address, then use the provider’s recovery instructions. If the message mentions a credit freeze or a record mismatch, follow its specific guidance.
What if the screening service cannot connect?
Keep the exact error and request reference. Try the same request in an updated browser. If it still fails, contact Rentari support; do not place another order to bypass it.
What does a thin credit file mean?
It means there is little credit history available. Follow the provider’s instructions for any additional documents and use its secure upload route. Processing time and report coverage depend on that provider.
Why am I asked identity questions?
They help the provider confirm who is completing the request. Answer them yourself in the secure flow.
What if I cannot complete the online questions?
Use the contact or recovery option shown by the provider. Keep the same request reference and tell the leasing team which step is unresolved.
What if a completed report contains incorrect information?
Use the named provider’s dispute or correction instructions. Editing the application or ordering another report does not correct the original report.