Rentari refund policy

How this policy applies

Use the original receipt and account history to identify a charge before requesting help. A subscription, screening purchase, rent payment and security deposit have different records and responsible parties.

For subscription billing, the Terms of Service state that fees already paid are non-refundable except where required by law, with no prorated refunds for partial periods. Check the receipt and applicable purchase terms for other charges.

Support can help identify a Rentari charge, review its recorded status and explain the applicable account information. Contacting support or cancelling a subscription does not itself approve or create a refund.

Subscription and renewal charges

Unless stated otherwise, subscriptions renew automatically until cancelled. Open Settings > Billing in the account that owns the subscription. Review the displayed plan status and renewal or end date, then look under Receipts for the charge. No receipts yet. means no receipts are listed in that account view; it does not explain a charge from another account or provider.

You can cancel through your billing settings or contact support. Cancellation stops future renewals and generally takes effect at the end of the current billing period. You retain access to paid features until then. If Billing shows Complimentary access and No automatic renewal charge, that access is not an automatically renewing paid subscription.

A cancellation does not reverse an already paid renewal. Review the current plan, renewal date and receipt. Rentari does not provide prorated refunds for an unused portion of a paid period, except where required by law.

See Change or cancel your subscription for the account controls and the confirmation to check.

Purchases billed through Apple

If your receipt identifies Apple, or Billing shows Billed through Apple, use the Apple account that made the purchase. Follow Apple's refund-request guidance to check an eligible purchase and its request status. Apple decides eligibility; a request is not an approval, and an approved return may take time to reach the payment method.

Application and screening fees

A screening or application purchase does not guarantee approval or selection for a rental. The landlord or property manager makes the rental decision.

Keep the original receipt and request reference, and review the terms shown for that purchase. Subscription cancellation rules do not determine whether a separate application or screening charge can be returned. Do not order another report to correct an unresolved payment, identity check or disputed report entry.

Contact the leasing team about the property or application decision. For a charge or request-status question, contact support with the receipt and the blocked step. See Errors in a screening report for the appropriate correction channel.

Rent, security deposits and landlord-created charges

For rent, a security deposit or another amount collected for your tenancy, ask your landlord or property manager to review the original charge and payment. A platform subscription cancellation does not return these funds or change the lease balance.

• Identify the full property address, unit and tenancy.
• Provide the original charge, payment date, amount and receipt reference.
• Keep the agreed return and its actual payment record.

Landlords can use Return a security deposit to review an eligible original online refund or record a manual return after the tenant has actually been paid.

Payment and processing fees

Review the in-app payment and billing screens for the fee charged to your particular transaction. Processing fees, payout timing and the allocation of fees are described there and may change.

For a reversed rent payment, Section 5 of the Terms explains recovery of the original funds and the separate reversal fee. Rentari does not keep its own processing fee on a reversed payment. A reversal does not remove the tenant's underlying rent obligation.

A bank-imposed overdraft or insufficient-funds fee belongs to the bank's records. Contact that financial institution about its charge. See Payment disputes and related bank debits for the records to review.

Have questions about a charge?

1. Find the original receipt, account email, charge date, amount and payment or invoice reference. Note whether it is a subscription, screening purchase, tenancy payment or bank fee.
2. Choose Contact support below. Select Billing in Topic, enter Your name and Email, and describe the charge in Message. Do not include a full card number, bank account number, password or sign-in code.
3. After sending, wait for the request reference shown on the form. A confirmed receipt records your inquiry; it does not approve a refund. If the form reports an error, follow that message and keep the details for support.

Support can help you:

• Identify a platform charge and its receipt.
• Review subscription and renewal details.
• Locate the recorded payment, credit or refund status.
• Find the correct workflow for a charge, application or screening issue.
• Understand how to stop a future subscription renewal.

If you do not recognize a charge or suspect unauthorized access, report that concern clearly. Keep any confirmed refund reference and check the original payment method for the actual return. A pending review or processing status does not mean funds have arrived.