Update your renter account settings
Change your password and keep your renter account details up to date.
On this page
Sign in to your own renter account. To change your password here, you need your current password.
Change your password on the web
- Open Account settings and expand Password.
- Enter Your current password.
- Enter New password and repeat it in Type it again. Use at least eight characters.
- Choose Change my password. Look for Changed, or read the error before trying again.
Using a phone
You can use the renter account page in your phone browser. Open Account settings and follow the Password steps above.
If you use an installed app, follow its account or password prompts. The browser instructions do not describe a separate native app screen.
If you forgot your password
Choose Forgot password? from sign-in and follow the reset instructions for your account email. Requesting a reset link does not change the password until you complete it.
Update your account details
Under Account Details, edit your name, email or Mobile number and choose Save my details. Check Saved or the displayed error.
Notifications contains Text alerts and notification preferences. Text alerts need a mobile number. Review each consent and save action shown.
Who to call in an emergency and Where you work have separate forms. Save each section you change; saving your name does not save your emergency contact or employment details.
Troubleshoot a password change
| Problem | What to do |
|---|---|
| Current password missing or incorrect | Check autofill. Use Forgot password? if you do not know it. |
| New password too short | Use at least eight characters and follow any requirements shown. |
| New passwords do not match | Enter the same new password in both fields. |
| Change does not finish | Read the message, check your connection and contact support if it continues. |
Check the result
- Changed confirms a successful password update. Other account sections show their own Saved result.
FAQs
What if I forgot my current password?
Use Forgot password? from sign-in. Keep access to the email associated with your Rentari account.
Can I change my password on my phone?
Use the renter account page in your phone browser and open Password. Follow the controls shown if you use a separate app.
Why did changing my email affect my applications?
Applications are matched by a verified email. Verify the new address and ask the leasing team about an application linked to your old email.
Why did my emergency contact not change?
Account sections save separately. Use Save this contact and check its Saved result.