Create a maintenance request as a renter
Report the repair, choose entry permission and follow its progress.
On this page
Use the renter portal linked to your current home and active lease. For immediate danger, call 911 first. A maintenance request is not an emergency line.
Step 1: Start a repair request
Open Maintenance and choose Add a new request. Choose I would rather fill in a form to open Report something broken, or let Luna help prepare the details.
Step 2: Explain what needs fixing
Choose Category. Add a short Title and a clear Description, then fill in Where and How urgent. State what happened, when it started and the affected room.
Step 3: Include photos and entry permission
The form includes Photos (optional, up to 6). Choose JPEG, PNG or WebP photos up to 8 MB each and finish or remove uploads. Review Someone may enter to fix this when I am not home; leave it unchecked if you do not give that permission.
Step 4: Send and follow the repair
Choose Send request after reviewing the details. Confirm the request was saved, then follow its status in All requests. Open the title or Details to read Activity, entry information and the request details.
Check the result
- The repair is recorded for your landlord with its details and current status.
FAQs
Can I add photos in the form?
Yes. The form has its own photo control. Selecting or uploading photos alone does not send the request.
Does entry permission schedule a visit?
No. It records whether someone may enter while you are away. Coordinate visit timing with your landlord separately.
How do I follow up?
Check the request Activity and status, then message your landlord through Inbox with the request title or ID if you need an update.