Resolve an application that will not submit
Check payment details or the account error before trying again.
On this page
Step 1: Check a payment error
If checkout reports a payment problem, check the card details and available funds. On a phone, review any autofilled values and enter the correct details in the secure payment form.
Step 2: Check the existing payment
Before paying again, review the original request and payment result. If the result is unclear, contact support with the payment reference.
Step 3: Resolve an account or validation error
Read the exact message and correct any field it identifies. Use the email attached to your invitation. If the error concerns an existing account, contact support instead of creating another account or deleting one.
Check the result
- The same application can continue, or support has the exact error to review.
FAQs
Does every validation error mean I have a duplicate account?
No. Follow the message shown in Rentari. Send support the step and exact error if it does not identify a fix.
What should I send support?
Include the rental, account email, error and time. Add a redacted screenshot if useful. Do not send card numbers or sign-in codes.