Read messages from your landlord
Find your landlord conversation, read a message and reply.
On this page
Sign in to the renter account your landlord invited. Follow your account invitation if you still need to set a password. Open the portal to read any message alert.
Step 1: Open Inbox
Open Inbox, then select Messages. Choose your landlord in Conversations. Use Search conversations if the list is long, and check the name above the thread.
Step 2: Read and reply
Read the conversation and open any relevant attachment. To reply, type in Message and choose Send. Check for Message sent and your reply in the thread. Opening a conversation marks its messages as read.
Step 3: Review your alerts
Notifications lists account alerts separately from conversations. To change optional message alerts, open Settings > Notifications and review Messages from the landlord. Changing alerts does not remove messages from Inbox.
Check the result
- You can read the right conversation and confirm any reply you chose to send.
FAQs
My landlord sent a message. Why can I not see it?
Check that you signed in with the invited email, then search Conversations. If it is still missing, ask the landlord which account they contacted. If loading fails, use Retry conversations or Retry messages.
Can I delete or archive messages?
The renter Inbox does not offer delete or archive controls. Keep important information in the conversation.
Can I send a photo or document?
Yes. Use Add an attachment in the conversation, choose the file and then choose Send. See the attachment guide for limits.