Change or reset your landlord password
Update your own password from your profile, or recover access with a reset link or text message.
On this page
Know your current password to change it while signed in. Otherwise, use the reset option.
Change your password while signed in
- Open Settings, then Account. Under Account owner, choose View profile.
- Find Password and choose Change password.
- Enter Current password, New password and Confirm new password.
- Choose Change password. Look for Password changed.
Password requirements
The signed-in change form requires at least eight characters and matching new-password entries.
The reset form requires at least eight characters and at least three of: lowercase letters, uppercase letters, numbers and special characters.
Choose a unique password you do not use elsewhere.
Reset your password by email
- Choose Forgot password? from sign-in or the Change password dialog.
- On the Email tab, enter your Email address and choose Send reset link.
- Check your inbox and spam folder. Open the Rentari reset link.
- Enter New password and Confirm password. Choose Update password.
- After Password updated successfully. Please log in., sign in with the new password.
Recover with a saved phone
Choose Text message on Reset your password. Enter your saved US Mobile phone and choose Send code.
Enter the 6-digit SMS code and New password, then choose Update password. If the text does not arrive, also check your account email.
Use email recovery or contact support if you cannot access the saved phone.
Troubleshoot a password change
| Problem | What to do |
|---|---|
| Current password is not right | Check autofill. Use Forgot password? if you cannot remember it. |
| Password is too short | Use at least eight characters. |
| New passwords do not match | Enter the same new password twice. |
| A field is empty | Complete all three password fields. |
| You signed up with a social provider | Use the same provider to sign in. Use account recovery if you have no current Rentari password. |
Troubleshoot recovery
| Problem | What to do |
|---|---|
| No email arrives | Check the email address, spam and inbox filters. The request confirmation does not prove delivery. |
| Invalid or expired reset link | Request a new link. |
| Password requirements are not met | Follow the checklist and make both new-password entries match. |
| Too many requests | Wait for the interval shown. |
| Missing team invitation | Ask the owner to resend it. A reset does not accept an invitation. |
| Account is missing or blocked | Contact support. A password reset does not recreate an account or remove a block. |
After the change
Use the new password at your next sign-in. Complete any verification prompt.
If you did not request the change, recover your account through Rentari and contact support.
Check the result
- A successful change or reset message confirms the password update. Requesting a reset link alone does not change it.
FAQs
Can I change another team member's password?
Each person should recover or change their own password.
Do I choose Landlord on the reset page?
Rentari asks for Email or Text message. Use the destination for your landlord account.
Does a reset remove an account block?
No. Contact support about the access message.