Upload income documents for your application
Attach the income evidence requested by the leasing team and check the saved file.
On this page
Step 1: Check the requested evidence
Read the leasing team’s request for the document type and period. Depending on what they request, this may be a pay stub, bank statement, W-2 or other proof. Ask what alternative evidence they accept for benefits, self-employment or other income instead of guessing.
Step 2: Prepare a complete readable file
Use the original file from the issuer when available. Check your name, dates and all requested pages. Keep the information unedited. On a phone, save the original downloaded document to Files so you can select it. Follow the upload control’s file requirements; a PDF or supported image can be up to 10 MB.
Step 3: Upload to the application
Open My applications > Application details and documents > Supporting documents for the correct rental. Choose Document type, such as Pay stub, Bank statement, W-2 or tax return, or Other. Select File, add Note for the leasing team if useful, and choose Upload document. Convert HEIC photos to JPG or PNG before uploading.
Step 4: Check the saved result
Wait for the named-file confirmation and find it under Supporting documents. Use Open document to check it or Reload documents if the result is uncertain. Check any follow-up request from the leasing team. A saved file is evidence for review, not an income-verification result.
Who to ask for help
Ask the leasing team what evidence they accept and about the rental decision. Contact Rentari support about an upload or saved-file error, with the application number and error wording. Contact the issuing bank, employer or benefit agency if you cannot obtain its document.
If a separate secure income-verification request is supplied, follow that provider’s file requirements. Review its verification result separately from the application’s saved attachments.
Check the result
- The intended application shows the saved income file. The leasing team reviews the evidence separately.
FAQs
Why can I not add my file?
Read the format, size or document-count error. Closed applications do not accept document changes, and each application allows up to ten active files. Review the existing list and ask the leasing team about the correct route before applying again.
Does an uploaded file mean my income passed verification?
No. Uploading, document review and any separate provider verification have different results. Check the actual request and the leasing team’s response.
How do I get the original income document?
Sign in to the bank, employer or benefit agency's website and use its document download. Save the original file and upload that same file if it meets the application's requirements. If a separate verification request requires the original PDF, do not replace it with a screenshot, scan or Print to PDF copy.