Sign-in code missing or expired
Find your sign-in code or request a new one.
On this page
Before you start
- Use the email for your Rentari account. Keep access to that inbox or the saved phone.
Check the destination
- Check the account email. Use Change at the password step or Cancel at the code step to correct it.
- Read the destination shown above the code boxes.
- For email, check the inbox and spam or junk. For text, check messages and any filtered or blocked messages.
Request a fresh code
- Wait for the resend countdown to finish.
- Choose Resend code to use the selected delivery method. To switch, choose Email it instead or Text me instead when shown.
- Use the newest six-digit code for this account. A new code replaces the old one, and codes expire after 10 minutes.
- Enter all six digits and choose Verify and continue.
If you still cannot continue
| Problem | What to do |
|---|---|
| No text arrives | Choose Email it instead when available. SMS uses the phone saved in your profile. |
| No email arrives | Check the address, spam folder and inbox filters. A sent notice does not prove delivery. |
| Invalid or expired 2FA code | Return to sign-in and request a fresh code for the correct account. |
| Too many requests or attempts | Wait for the period shown before trying again. |
| Neither destination is available | Contact Rentari support with the account email, error and approximate time. |
| You forgot the password | Use Forgot password?. A password-reset link is different from a sign-in code. |
Check the result
Successful verification opens your account or the next required step. Follow the screen shown.
Never share your password or sign-in code, including with support.
Check the result
- You can continue sign-in, or report the delivery method and error to support.
FAQs
Does Resend switch from email back to text?
No. It keeps the selected delivery method. Use Email it instead or Text me instead to switch when available.
Why did the older code stop working?
A newer request replaces it. Use the newest code within 10 minutes.
Can I enter a new phone number on the code screen?
No. Codes use the saved contact details. Contact support if you cannot access either destination.