Add a document after submitting an application
Upload a requested file to the correct application and check the saved document.
On this page
Prepare the file requested by the leasing team for this application. Use the same confirmed email you used to apply.
Step 1: Find the correct application
Open My applications and check the rental and applicant role. Expand Application details and documents, then find Supporting documents.
Step 2: Choose the document and file
Choose Document type, select File and add Note for the leasing team if useful. Use a PDF or supported image up to 10 MB. Convert HEIC photos to JPG or PNG before uploading. Follow any format error shown.
Step 3: Upload and check the saved entry
Choose Upload document. Wait for the named-file confirmation, then review the refreshed Supporting documents list. Use Open document to check the saved file. If the result is uncertain, choose Reload documents before uploading another copy.
Step 4: Correct an unwanted upload when allowed
Use Remove on a file you uploaded when offered. Read the named-file confirmation, then choose Remove document or Keep document. Uploading or removing a file does not change a submitted answer or confirm the leasing team reviewed it.
If uploading is unavailable
Closed applications keep their saved documents but do not allow document changes. An application can have up to 10 active documents. Review the saved list before adding another file, and ask the leasing team about a closed application or missing permission.
Check the result
- The named file appears under Supporting documents. Open it to check that the correct file was saved on the intended application.
FAQs
Why was another upload refused?
Read the format, size or document-count error. Each application allows ten active documents. Remove an unneeded file you uploaded only when Remove is offered and you intend to remove it.
Does a pay stub upload verify my income?
No. It supplies evidence for review. Complete any separate secure verification request and check its own status.