Enable or disable a tenant’s online payments
Control online payment access for one tenant in your portfolio.
On this page
Select the correct tenant and review any payment already in progress.
Step 1: Open payment access
Go to Renters > Tenants and open the tenant. Expand Tenant portal and payment access, then choose Review payment access. Wait for Current setting to load.
Step 2: Choose the new setting
Choose Disable online payments or Enable online payments. Enter an Internal reason when disabling; this note is visible to your team.
Step 3: Review what changes
Disabling stops future autopay, expires unpaid checkout sessions and revokes payment links for this tenant in your portfolio. Payments already processing may still finish.
Step 4: Save and confirm
Choose Save payment access. Check the result and Current setting. If the result is unclear, choose Reload current setting before trying again.
Before you disable payments
Check the lease and any requirements to accept payment before restricting access. Disabling online payments does not remove the tenant or cancel their charges.
Re-enable payments
Open the same dialog, choose Enable online payments and save. Autopay stays off until the tenant enrolls again. Other payment-account requirements still apply.
Notifications and tenant access
Rentari queues a payment-access notice for the tenant and landlord. Check with the tenant about how to pay; an email being queued does not confirm delivery. Their balance and payment history remain separate from online payment access.
Check the result
- The saved payment-access setting is confirmed.
FAQs
Does this affect the whole lease?
The restriction applies to this tenant in your portfolio. Other tenants have their own payment-access settings.
Why can’t I save?
Wait for the current setting to load. Disabling requires an Internal reason. A landlord or co-owner with financial access can change it.
What if the change fails?
Reload the current setting and read the error. Some future payment authorizations may already have stopped. Contact support if the restriction or payment status remains unclear.