Request a repair
Describe the issue, add photos and send the repair to your landlord.
On this page
Use the renter portal linked to your current home and active lease. For immediate danger, call 911 first. A maintenance request is not an emergency line.
Step 1: Open the form
Open Maintenance. On Service Requests, choose Add a new request, then I would rather fill in a form. The form is called Report something broken.
Step 2: Describe the repair
Choose Category, enter a Title up to 50 characters and explain the issue in Description. Include when it started and the exact location. Fill in Where and choose How urgent.
Step 3: Add photos and review entry
Use Photos (optional, up to 6) for JPEG, PNG or WebP photos up to 8 MB each. Finish uploads or use Retry or Remove before sending. Review Someone may enter to fix this when I am not home. Check it only when you give that permission.
Step 4: Send and check the request
Choose Send request and read the result. After a successful send, the request opens with its Details and Activity. Return to All requests to follow Open, In progress, Done or Cancelled.
Contact and follow-up
Keep your contact details current in Account. The request details show the tenant contact information shared for the repair. To follow up, send your landlord a message in Inbox and identify the request.
Check the result
- The saved request shows the issue, entry preference and any attached photos. Its status does not by itself confirm an appointment.
FAQs
Why is Add a new request unavailable?
Read the message on Service Requests. An active lease and a tenant profile linked to the current home are required. Ask your landlord to connect the correct lease if needed.
Does uploading a photo submit the repair?
No. Photos attach to the request when Send request succeeds. Check the saved request before assuming the repair was filed.
Luna wrote a repair summary. Was it sent?
A draft is not a filed request. Review the proposed details, confirm the final Send request action and check the recorded request.