Change or cancel your landlord subscription
Stop renewal, choose another plan or reactivate a scheduled cancellation.
On this page
Sign in to the account that owns the subscription. If Billing says Billed through Apple, manage it in your Apple account. Complimentary access has no automatic renewal charge.
Step 1: Open your plan
Go to Settings > Billing. Check the renewal or end date, then select Manage plan.
Step 2: Start cancellation
On Manage your plan, select cancel your plan when offered. Read the notice in Cancel your plan?.
Step 3: Confirm your choice
Why are you leaving? and Anything we should know? are optional. Enter CANCEL in Type CANCEL to confirm, then select Cancel plan. Select Keep my plan if you do not want to cancel.
Step 4: Check the end date
Return to Billing. Look for Cancellation scheduled and the date your plan stays active until. If an error appears, follow it or contact support.
Change your plan
Review the features and price before choosing another plan.
- From Billing, open Manage plan or View benefits and choose an available Change plan or Upgrade option.
- Check Number of units and its minimum. Review the resulting plan, annual total and renewal terms.
- Select Continue to payment and complete the payment steps. Return to Billing to check the saved plan and receipt.
Reactivate a scheduled cancellation
Billing may offer Reactivate plan before the paid period ends. If it is missing, review the available plans or contact support.
- Select Reactivate plan and read the renewal date and price.
- Select Reactivate plan to resume automatic renewal, or Keep cancellation to leave it scheduled to end.
- Check Billing for the active plan and renewal details.
Past-due payments or missing controls
A past-due status means a subscription payment needs attention. Updating a card does not cancel the plan. Check Payment method and the payment result in Billing.
To cancel, use the cancellation option if it is offered. If it is missing or fails, contact support and select Billing in Topic. Include your account email, plan status and error message.
Check the result
- Cancellation scheduled confirms that renewal has been stopped. Paid access continues until the displayed end date, then the account returns to the free plan.
FAQs
Does cancellation delete my account?
No. Your data stays, but paid features become unavailable after the end date. Account deletion is a separate request.
Will I receive a refund?
Cancellation does not automatically refund a previous charge. See the refund guide and the terms for that purchase.
Will my rent payout account change?
Review Rent payments separately before changing plans. Do not assume subscription changes select a different bank account for rent deposits.