Resolve renter bank connection or verification issues
Use the bank’s actual status to choose verification, another method or support.
On this page
Find the bank name, account ending and exact error. Check existing payments before attempting another charge.
Step 1: Read the failure
Open Money > Payment methods. Separate a bank-login error from Verify your bank account, Bank verification expired or Bank verification failed. A declined card or payment needs its own review.
Step 2: Check the bank login
If secure bank login fails, first check that you can sign in directly with your bank. Use your latest credentials only in the secure form and complete the bank’s requested code, approval or security question. Contact the bank about locks or third-party connection restrictions.
Step 3: Handle pending verification
If the existing setup is pending, follow its displayed timing and use Verify with Stripe when available. Read the code or amounts from the bank activity requested for that attempt and follow the secure form’s format. Do not guess or keep restarting setup.
Step 4: Use the available alternative
Verify unavailable and Recovery unavailable are disabled actions. Contact support or add another accepted method. For a new bank that is not listed, the dialog offers Bank not listed? Add a debit or credit card. It does not offer manual routing-number entry.
Step 5: Review the bank status
Return to Payment methods and inspect the status. Review Payment history and Autopay separately. If the issue persists, send support the masked account, exact error, failed step and a screenshot with sensitive details hidden.
Check the result
- The next step matches the connection or verification problem without treating an unresolved payment as completed.
FAQs
The secure form keeps loading. What can I do?
Read any displayed error, close setup and reopen the intended method to retry. If the form still cannot load, report the failed step and error to support. Do not repeatedly submit a payment to test the connection.
My bank is a credit union. Should I change its account-number suffix?
Do not guess or alter bank details. Ask the credit union about the correct account and connection restrictions. Rentari’s new bank dialog uses bank login rather than a manual member-number form.
Why was my card declined?
Check the actual payment result, card details, available funds or credit, and any issuer restrictions. Ask the card issuer about its decline. An accepted bank connection does not prove a card payment succeeded; use another accepted method only after reviewing the original payment.
How long do I have and how many attempts are allowed?
Follow the deadline, timing and attempt limit shown by the secure flow for your setup.