Resolve a failed rent payment
Read the result, fix the reported cause and avoid a duplicate payment.
On this page
Step 1: Check the original result
Open Money and check Processing, Receipts & history > Payment history and any Receipt. Use View balance details to read a Returned by your bank reason when shown. If the result is pending or conflicts with a bank debit, contact support before paying again.
Step 2: Resolve the reported cause
Read the actual payment error. For insufficient funds, check available funds after holds and pending transactions. For a declined or expired card, check the details and ask the issuer about restrictions. Complete any bank or card authentication requested by the secure payment flow.
Step 3: Review the payment method
Open Payment methods and read any verification notice. Use only the offered verification or recovery action. A pending bank may offer Verify with Stripe; Verify unavailable or Recovery unavailable means this screen has no working recovery action. Add a method or contact support as appropriate.
Step 4: Check payment access and policy
If payment access or the landlord’s setup is unavailable, contact your landlord. Read the amount and allocation policy before retrying; some leases require the full balance or apply payments to older charges first. Use only the available payment actions and ask for help if an action is disabled.
Step 5: Pay only after the result is clear
After the cause is resolved and the original payment is confirmed unsuccessful, choose Make a Payment. Check Amount to pay, the method and fee, then Proceed to confirmation and Pay now when ready. Check the new result before any further attempt.
Check the result
- Review the saved payment result and remaining balance in Money.
FAQs
Does fixing a bank connection retry the payment?
A saved method or completed verification is not a payment. Custom failed automatic payments are never retried automatically; check the missed balance and active schedule separately.
Can a future automatic payment still run?
Review its current authorization and status. A failed payment, an enabled schedule and a later successful payment are separate records.
Why did it fail when my balance looked sufficient?
Available funds can differ from a displayed balance because of holds, deposits or other pending activity. Ask your bank about the reported decline.
Does a landlord payout problem mean my rent failed?
The renter payment and the transfer to the landlord are different stages. Use the original renter payment’s result and reference.
What should I give support?
Share the exact error, payment reference, date, amount and whether your bank shows a debit. Ask for the original event to be reconciled before retrying.