Get more from tenant check-ins
Review feedback, follow up on concerns and keep repairs moving.
On this page
Check-ins collect a positive or negative answer, an optional comment and a maintenance follow-up flag.
Step 1: Choose a useful schedule
In Settings > Advanced, review Tenant check-ins and When to check in. Choose After rent payment for payment-linked feedback, or a monthly option for a regular schedule. Choose Save timing.
Step 2: Review feedback regularly
Open the lease Summary > Lease details and check-ins > Home check-ins. Read the tenant’s answer and comment. Choose Reload check-ins to refresh the list.
Step 3: Ask about concerns
If the answer is Something needs attention, use Message tenant when available. Ask what happened and what help the tenant needs.
Step 4: Track repairs separately
Check Maintenance for an existing request. If a new repair is needed, use Create repair follow-up when available, review Repair title, Repair details and Priority, then choose Create repair. Use Open repair to follow its status.
Step 5: Keep the setting up to date
Use the Tenant check-ins switch in Settings > Advanced to turn check-ins on or off. Changing this setting does not disable maintenance requests.
Keep the response and repair distinct
A maintenance follow-up flag tells you the tenant has a concern. Check the actual repair record before assuming a request was submitted.
After creating a repair, manage access, communication and progress in Maintenance.
Check the result
- Feedback has a clear next step, with any repair tracked in its own record.
FAQs
Why was there no check-in after a payment?
Check that Tenant check-ins is on and the timing includes After rent payment. A check-in may already exist for that tenant and lease this month. Review the recorded history before requesting another.
Can I turn check-ins off?
Yes. Use the Tenant check-ins switch in Settings > Advanced.
Can tenants still report maintenance when check-ins are off?
Yes. Maintenance requests stay available in the tenant portal.
Where can I find previous feedback?
Open the lease Summary, expand Lease details and check-ins and review Home check-ins.