Review landlord references in an application
Find rental-history details and check any reference information that needs correction.
On this page
Select the correct applicant and rental in your authorized landlord account.
Step 1: Open the application
Open Applicants, choose the person and select Application. Review the rental history and reference contact details they provided.
Step 2: Check the details
Compare the names, rental dates and contact details with the application. If the applicant listed their own phone number as the reference, ask them for the correct contact information.
Step 3: Follow your reference process
Use the supplied details for your rental's reference review. Keep relevant notes with the applicant record and review screening results separately.
Are references verified automatically?
Reference details are information supplied by the applicant. Treat them as unverified unless a separate verification result is shown. A listed reference is not a completed screening report.
Check the result
- You can distinguish submitted reference details from any separately recorded verification.
FAQs
What if a reference phone number belongs to the applicant?
Ask the applicant to provide the correct reference contact details before relying on them.
Is there a separate landlord reference report?
Review the information and results actually shown for the person. The application's reference details do not establish that a separate report was generated.
Does a screening report replace a reference check?
Review the report's actual coverage. Keep your reference review separate from applicant answers and screening findings.