Send a photo, video or document to your landlord
Choose one attachment in Inbox and send it in the right conversation.
On this page
Prepare one relevant file up to 20 MB. Check the landlord name before sending private information.
Step 1: Choose the conversation
Open Inbox > Messages and choose your landlord. Use Search conversations if needed.
Step 2: Select the attachment
Choose the paperclip button, Add an attachment. Select Choose image or document, or Choose video. Check the selected filename. Use Remove to clear the wrong file.
Step 3: Send the file
Add a short note in Message if needed, then choose Send. The file uploads during sending. Wait for Message sent and check that the attachment appears in the conversation. If sending fails, read the error and check the thread before retrying.
Supported files
Attach JPG, JPEG, PNG, GIF or WebP photos; PDF, Word, Excel, TXT or CSV files; or supported MP4 and WebM videos. Convert HEIC or HEIF photos to JPG or PNG if they cannot be read.
Videos must be H.264 MP4 or VP8/VP9 WebM, no more than 10 minutes and up to 20 MB. If video validation is unavailable, use an image or document.
Check the result
- The sent message and its attachment appear in the intended landlord conversation.
FAQs
Is choosing a file enough to send it?
No. The selected file stays in the composer until you choose Send. Uploading and message delivery must both succeed.
Can I attach several files at once?
Inbox accepts one file per message. Send additional files in separate messages after checking each result.
Can I use this to file a repair?
Use Maintenance to create the repair request. For a later message, identify the existing request and its location so the landlord has the context.