Return a tenant’s security deposit
Review the collected deposit, deductions and return method, then follow its status.
On this page
Have deduction records ready. Do not confirm a second return while the first is unresolved.
Prepare the return
Review return may save attached evidence privately to the lease. It does not send the refund. Supporting files can be PDF, JPEG, PNG or WebP, up to 10 MB.
- Open Payments > + New > Security deposit return and select the lease.
- Check Recipient, Deposit collected and any previous settlement. The lease deposit amount is not proof that the money was collected.
- Choose the Return method. Online refunds need an eligible original deposit payment that covers the full return. Otherwise, choose I will pay the tenant separately.
- Use Add deduction for each amount you are retaining. Enter its description and amount, with a supporting file if needed.
- Choose Review return and check the calculation and available method. If correct, type the requested confirmation and choose Confirm return.
Follow the resulting status
An unpaid manual return can be canceled when that action is available. This does not cancel an online refund or reverse money already paid. Bank delivery time can differ from the recorded refund status.
- For an online refund, check its status and use Refresh refund status when available. Processing does not mean the tenant has received the money.
- For Manual payment pending, pay the tenant separately. Then use Record the manual payment and enter the actual method, reference and date.
- If the return fails or needs attention, follow the existing settlement’s next-step message before starting another return.
Check the result
- The reviewed settlement records the amount and supported method.
- Manual payment pending remains unpaid until you pay separately and record that payment.
FAQs
Can I send the refund to a new bank account?
This online flow refunds an eligible original deposit payment to the primary tenant’s original payment method. It does not ask the tenant to connect a separate receiving account. If the original payment is ineligible, review the manual return option.
Does Confirm return pay a manual return?
No. It creates a pending record when money is due. Pay the tenant separately, then record the payment only after it happened.
Why is the online option unavailable?
There must be an eligible original deposit payment that covers the full return. Review the explanation shown with the calculated return; choosing the online preference does not guarantee eligibility.