Set up rent collection and follow payments
Choose how to collect rent, review charges and follow money to your bank.
On this page
Have the rental, lease, tenants and rent period ready. Check existing charges before adding another.
Online collection may require account and bank verification. Start early enough to complete the requested steps; no setup or arrival date is guaranteed.
Step 1: Choose the lease
Open Payments. Use + New > Rent collection setup, then choose the rental and lease. Check the tenants before continuing.
Step 2: Review the charges
Review the rent and other charges already on the lease. Use Create charge if needed, or Skip for now when offered. Do not add rent again if the lease already bills it.
Step 3: Choose how to collect rent
On How will you collect rent?, choose Payments through Rentari when available, Methods outside of Rentari, or both. Read any setup or verification message. Select Continue to save the choices.
Step 4: Check the setup details
Review Payment setup details and the tenant information. Follow any remaining account setup or invitation step. A saved preference does not mean online collection is ready.
Step 5: Follow the payment
Use Overview for a summary, Charges for the balance and payment activity, and Deposits for the bank payout. Record an outside payment only after you receive it.
What can I manage?
Payments brings together online collection, outside-payment records, charges, reminders and bank deposits. Available methods and account setup depend on the status shown in your account.
One-time and recurring charges
A charge tells the tenant what is due. A recurring schedule creates future charges; it does not authorize withdrawals. Review the amount, category, due date and repeat settings before saving.
Review autopay as a landlord
The tenant authorizes autopay from their own payment account. Direct them to the tenant autopay guide so they can review the method, amount, schedule and consent shown before enabling it.
Review actual charge and payment statuses when reconciling rent. An enabled authorization does not guarantee settlement. If online payment access is disabled, future autopay stops; after access is restored the tenant must enroll again. Marketing payment preferences do not change an existing authorization.
Partial payments and older balances
Open the lease Settings > Payment policies to review Allow partial payments and Settle older past-due charges first. The saved policy determines which amounts the tenant can pay. See the payment-order guide before changing it.
Late fees and reminders
Use the lease late-fee settings and reminder guidance for the current rules. Automatic reminders depend on the account configuration and approval settings. A landlord notification preference does not change tenant reminders.
Choose your notifications
Open Settings > Advanced. Select Change beside Notification preferences. Review Rent Payment Summary and Deposit Summary in the email summary options.
Rent reporting
A payment record is not a credit-bureau entry. Review the rent-reporting resource and the provider terms before enrolling in a separate reporting service.
Check the result
- The selected charge shows its remaining balance and current payment or deposit status.
- An outside payment appears as a recorded payment only after you submit its details; opening the recording form does not change the balance.
- Payment setup details shows the saved collection choices and current readiness. A saved preference alone does not establish that online collection is ready or that a payment was made.
FAQs
Why does Paid differ from Deposited?
The page separates charge payment activity from the deposit to your account. Expand the charge and review its tracker or Payment details. Use the displayed status to follow that payment; do not treat an in-transit amount as a completed deposit.
A renter paid by cash or transfer. Why is rent still due?
An outside payment needs to be recorded against the correct charge. First confirm receipt and check for an existing record, then use Record offline payment with the actual amount and date. A reminder alone does not establish that the renter owes a second payment.
I saved collection preferences. Why is online collection still unavailable?
Read the current readiness message and offered next step. Payment-account setup, identity verification, account review or account eligibility can still need attention. A saved outside-payment preference does not enable online collection or change the renter's autopay. Recording an outside payment remains a separate step after you receive it.
Can a landlord turn on autopay for a tenant?
The tenant must complete their own authorization. Ask them to review Autopay in their account, and use the recorded payment result rather than assuming enrollment means rent has settled.
Do I need to upload a signed lease before creating a charge?
The payment setup uses the lease record and its tenants. A signed PDF is a separate document; keep the correct rental and tenant details on the lease.
Can roommates make separate payments?
Review Allow partial payments in the lease Payment policies. Each payment must follow the permitted amount and any older-balance requirement. Check the remaining balance after each payment.
Why can the tenant not see a charge?
Check the lease, tenant association, charge date and tenant access. Open the lease Payments tab. A landlord dashboard row alone does not prove the tenant received an invitation or notification.
Can I use more than one bank account?
Review the collecting entity and available bank options in Payment settings. Follow the limits and verification requirements shown for your account; do not assume another service’s plan limits apply.