Get help after submitting an incorrect payment
Identify the original payment before asking for a correction or return.
On this page
Have the date, amount, payment method and reference. Do not replace a payment while its outcome is unclear.
Step 1: Find the original payment
Open Money and check Processing, then Receipts & history > Payment history. Open Receipt when available. Compare the amount, date and rental with your bank activity.
Step 2: Explain the mistake
Use View balance details > Question this charge for a charge still shown, or open Messages. Tell your landlord whether you used the wrong method, paid too much, paid a roommate’s share or submitted a duplicate. Keep the original reference.
Step 3: Arrange the correction
Ask your landlord to review the existing payment and available return or balance-correction options. If bank and portal records disagree, contact support with the reference. Changing a saved method does not undo an existing payment.
Step 4: Confirm before paying again
Check the bank result and any Rentari adjustment separately. A credit changes what is owed; it is not proof of returned money. Confirm any remaining amount with your landlord before making another payment.
Check the result
- The original payment and any agreed correction are checked separately; a refund request is not a completed return.
FAQs
Can I cancel by deleting my saved method?
Do not rely on deleting or replacing a method to cancel submitted money. You cannot edit or cancel a submitted payment from Money. Ask your landlord or support to review that specific attempt.
I paid someone else’s portion. What should I do?
Keep the payment reference and discuss reimbursement or correction with your landlord and the other occupant. Do not create a second payment until the original result and agreed remaining balance are clear.
Why is no rent charge shown?
Check your sign-in and selected home; if you have several, open the address menu and choose the correct home under My homes. If the charge has not been billed, contact your landlord. A missing bill does not settle the rent obligation.