Find a current, past or archived tenant
Search your tenant list, narrow it by rental and restore an archived profile.
On this page
Step 1: Choose the right tab
Open Tenants. Active shows the current roster, Past shows tenants whose leases have ended, and Archived shows profiles you archived. Select a name to open the profile.
Step 2: Search for the tenant
Use Search tenants to enter a name, email or phone. Check the counts on Active, Past and Archived, then open the tab with the matching result.
Step 3: Narrow the list by rental
Choose Rental to filter by property, unit or room. Use All rentals or Clear to remove a filter that hides the tenant.
Step 4: Restore an archived profile
Open Archived and select the tenant. Open the three-dot Tenant actions menu and choose Unarchive tenant. Then open the profile and use Add to a lease when a new lease connection is needed.
Sorting the list
The current tenant list has search and rental filters. It does not provide a Sort By control. Use those filters to find the intended person.
Before archiving a tenant
A tenant linked to a lease stays on the roster. Past tenants belong in Past; do not delete the person or alter old lease history to move them into Archived.
Unarchive tenant restores the profile to the roster. It does not restore or create a lease.
Check the result
- You can find the existing tenant profile and review its lease history.
FAQs
Why can I not find a tenant?
Check all three tabs and clear the rental and portal filters. Search by another contact detail if the name changed.
Why is Archive tenant unavailable?
The tenant is still linked to a lease. Check the existing lease and the correct removal or move-out process.
Will unarchiving restore the old lease?
No. Review the tenant’s lease connections separately and use Add to a lease for the intended tenancy.