Find support when the chat control is missing
Find the AI assistant on Contact, check a loading problem and reach support without a chat bubble.
On this page
The Help Center does not display the AI chat bubble. Its absence on a help article is expected. Open Contact to find the assistant or other support options.
Save unfinished work before reloading or restarting a browser. Keep your usual security protections enabled.
Reach support without the bubble
Open Contact to use the form or find the current email, phone and hours. The contact-support guide explains what to include and how to check a request receipt. Ask your landlord or manager about rental decisions, rent amounts and repairs.
Step 1: Check the page and assistant control
On Contact, choose Open AI assistant at the bottom-right on desktop. On a phone, use Help near the top of the page. Both open Rentari.ai Copilot; use Close AI assistant to dismiss the panel. The Help Center uses its own search and article navigation instead of showing this control. Opening the AI panel does not confirm a human support request.
Step 2: Check the visible page
Close an open menu or on-screen keyboard that covers the control. Check the browser zoom and window size, then reload after saving unfinished work. If the button appears but the panel or response will not load, note that difference when reporting the problem. You can use Contact without waiting for chat.
Step 3: Compare another browser view
If the control is still missing on Contact, try the same page in another current browser or a private window on your own device. Private-window extension and cookie rules vary; a different result is a clue, not proof of a particular cause. Do not change your usual browser profile or clear saved data just to run this comparison.
Step 4: Check restrictions without weakening protection
Review whether your browser or an extension reports blocking page content. On a managed device or network, ask your administrator about the blocked page. Keep antivirus, VPN and tracking protections enabled; use the direct contact options if an embedded control cannot load. For broader page issues, follow the related browser-troubleshooting guide.
Step 5: Report what you observed
Open Contact, select Technical support in Topic and include the page URL, device, browser version, approximate time, exact error and which views you tried. Say whether the button is absent, the panel will not open or a message will not load. Keep tenant, payment and identity details out of screenshots. The form has no file attachment control; ask support how to share a redacted image if needed.
Check the result
- You can distinguish an intentionally absent Help Center bubble from a problem loading the assistant on Contact.
- You can reach the contact form or its listed email and phone even if the assistant remains unavailable.
FAQs
Does a missing bubble mean my account is disabled?
No. Check account access and the browser view separately; the control’s absence does not establish account status.
What should a screenshot contain?
Show the affected page and the location where you expected the control, or the exact panel error. Remove private tenant, payment, identity and account information. Describe the issue in the contact form and ask support how to provide the redacted image; the form has no attachment control.