How rent payment reminders work
Review the unpaid charge before sending a reminder.
On this page
Identify the tenant, rental and rent period.
Step 1: Find the charge
Open Payments > Charges. Find the tenant and rent period, then check the balance and status.
Step 2: Check the recipient
Open charge details or its menu. Confirm the tenant and email before choosing Send reminder.
Step 3: Review and send
Read the confirmation, then choose Send reminder if the recipient and charge are correct. Check the result; a send confirmation does not prove the email was read.
Step 4: Check an outside payment
If the tenant already paid outside Rentari, record the payment actually received against the correct charge. Follow the outside-payment guide.
Step 5: Review unexpected reminders
Check the outstanding balance, recurring schedule and lease status. Contact support with the recipient, charge and message time if a reminder still looks wrong.
Automatic reminders
Automatic rent reminders follow the account’s reminder configuration and approval settings. Your own notification preferences are separate from messages to tenants.
Dedicated tenant-reminder controls are not available on the current settings page. Contact support to review the schedule; do not assume another platform’s timetable applies.
When rent is paid or the lease ends
Check the saved payment and remaining balance. Review any recurring schedule that should stop creating future charges. Ending a lease does not itself prove that every balance was settled.
Check the result
- The reminder is checked against the correct charge and recipient.
FAQs
Why did the email not arrive?
Confirm the email, unpaid charge and current lease. Ask the tenant to check spam. Use the send result and contact support if delivery remains unclear.
Can I see when I sent a manual reminder?
Charge details can show the most recent recorded manual reminder. This is not a complete delivery history.
Does a reminder mean a payment failed?
No. Check the actual payment status before asking the tenant to try again.