Schedule and manage rental showings
Set showing times, share invitations and review booked appointments.
On this page
Choose the correct property and unit. Check the appointment’s timezone before sharing a time.
Step 1: Add availability
Open Calendar > Availability and choose Add availability. Select the rental and Continue. Choose Every week or Specific dates, select the days or dates, then enter Start time and End time.
- Choose Every week or Specific dates.
- Select the days you can show the rental.
- Set Start time before End time.
- Save adds this window to availability.
Step 2: Save your showing times
Choose Save to add the time window. Check Upcoming availability before adding more. When you are finished, choose Save and finish. Renters book 15-minute showings, and booking closes four hours before the start.
Step 3: Add arrival instructions
In Availability, find Showing instructions for the rental and choose Add or Edit. Enter parking, entrance or meeting details, then choose Save instructions.
Step 4: Invite renters
Choose Invite to Showing, select the rental and the intended leads, then review before choosing Send Invite. You can also choose Invite to Showing from a lead’s row menu or Invite to a Showing on their profile. Add availability first if the invitation asks for it.
Step 5: Review booked appointments
Open Upcoming to check the renter, rental, time and status. Confirm or Cancel is available on applicable bookings. Opening an invitation link does not reserve a time.
- Upcoming shows the number of booked appointments.
- Read the booking state separately from availability.
Share a booking link
When the rental has availability, use Copy invite link beside it in Availability. Share the link with the intended renter. Copying it does not send an invitation.
If an invitation has not arrived, check the recipient’s contact details and ask them to check spam or junk folders. A sent message does not prove delivery.
- Add availability opens the form for another time window.
- Copy invite link copies the existing booking link.
Cancel or change a showing
In Upcoming, find the appointment and choose Cancel. Read the confirmation, then choose Cancel showing if you intend to cancel. Keep showing leaves it unchanged.
To arrange another time, make sure the rental has suitable availability and invite the renter to book again. Check Past and cancelled for older appointments when that section is shown.
Change or remove availability
Find the window in Availability and use its Remove control. To change its dates or times, remove the old window and add the replacement.
Removing availability prevents new bookings in that window. Check booked appointments separately and cancel any you no longer intend to hold. Turning off listing marketing is not a substitute for reviewing showing availability.
Notifications and calendar records
Check the appointment’s recorded status in Upcoming. Showing instructions help renters prepare for their visit. Do not rely on an invitation or reminder alone as proof of a booking.
Use Calendar to review recorded calendar events.
Check the result
- Availability holds your bookable windows; Upcoming shows appointments that renters have booked.
FAQs
Why can’t I send a showing invitation?
Add future availability for the selected rental first. Then return to Invite to Showing and check the intended recipient.
Why are there no available times?
Check the rental, future dates, existing bookings and the four-hour booking cutoff. Add another window if no eligible time remains.
What if a time is no longer available?
Ask the renter to choose another available time. Another booking or a removed window may have made that time unavailable.
Why won’t my availability save?
Check the date range and make sure Start time is before End time. Read the error and review Upcoming availability before retrying, especially after adding several dates.
Does deleting availability cancel a booked appointment?
No. Review the appointment separately in Upcoming and cancel it if needed.
Can I host a group showing through this flow?
This guide covers private 15-minute appointments. Do not use one booked slot as confirmation for multiple renters.
Where can I find a past showing?
Check Past and cancelled when it appears under the showing list, or review the renter’s recorded showing activity.
Is a showing invitation the same as an application?
No. A showing booking and a rental application are separate steps.